IPCC Hardware and Underlying Infrastructure Requirements
The underlying hardware and infrastructure requirements to provide optimal
IPCC performance are often overlooked.While we won’t go into too much
detail here, certain things need to be taken into consideration.
Hardware components for CallManager as well as IP-IVR are fairly straightforward
since the only choices are on Cisco-provided or customer-provided platforms.
Should you choose the customer-provided platform, however, check the
Cisco Web site to make sure the specific product is supported.
ICM is slightly more difficult since multiple items may be required
depending on the customer’s needs. For a comprehensive listing, refer to the following
Cisco Web page: www.cisco.com/warp/public/78/hardwr_specs.html. All
the optional components (E-mail Manager, Collaboration Server, and so on) as
well as their hardware requirements are also listed on that page.
Cisco routers, or gateways, are discussed in Chapter 3 (AVVID Gateway
Selection). Quality of Service, another overlooked component, will be covered in
Chapter 8. Based on this, the underlying infrastructure (switches and so forth) can
be chosen.