THE CCNP EXAM TOPICS COVERED IN THIS
CHAPTER INCLUDE THE FOLLOWING:
Create end-system documentation.
Know troubleshooting methodologies.
Verify network connectivity.
Use the optimal troubleshooting approach in resolving
network problems.
Develop a network documentation system.
Work with end users to diagnose and resolve network
problems.
Understand the document control process and
documentation standards.
Establish a baseline indicative of optimal network
performance.
Create a baseline monitoring methodology.
You learned in Chapter 34, “Network Documentation,” that
detailed network information can be an invaluable tool in troubleshooting
network problems. However, many network problems
are a result of the end systems on the network, not the network itself. The purpose of this chapter
is to examine the documentation for these end systems so that you can effectively address network
problems in these areas. This chapter will also explore a new troubleshooting approach based on
the OSI model. Finally, this chapter will end with an overview of some of the commands that can
be used on end systems to assist in troubleshooting network problems.