Call Accounting, Billing, and
Network Management Solutions
.. Understand the requirements in enabling CDRs throughout your
network, not just on the Cisco CallManager, but also on your router
infrastructure (if possible).
.. Look at the Administrative Reporting Tool (ART) with Cisco
CallManager to decide whether this would provide you with the
information needed before looking at external solutions.
.. Define the information needed with your reports, and based on this, look
for solutions that meet the requirement you and your customers have.