Know the three steps to the Cisco troubleshooting model and the function that each step performs.
The three steps to the Cisco troubleshooting model are gather symptoms, isolate the
problem, correct the problem, and repeat if necessary. Once a problem is resolved, documentation
should be updated.
Know the troubleshooting methodologies and how to use them.
These troubleshooting
methodologies are bottom-up, top-down, and divide-and-conquer. In addition to understanding
them, know when it is most appropriate to use each method.
Be able to apply the Cisco troubleshooting methodology to example situations.
Know how
to apply each step of the troubleshooting model in real-life scenarios. You should be able to
determine what step in a troubleshooting scenario is next in the series, and understand how to
correlate a task with the correct step in the process.