Interactive Intelligence’s Solutions
Interactive Intelligence (www.inin.com) has an Original Equipment
Manufacturer (OEM) agreement with Cisco, in which Interactive Intelligence’s
Interaction Center platform will be included on the Cisco ICS 7750 platform.
The Interaction Center platform of software provides a single platform to integrate
voice, fax, e-mail, Internet text-chats,WWW requests, and VoIP calls.
Interaction Center was designed to run on top of Windows 2000 and includes
several different software components. As with most similar software solutions,
Interaction Center runs on a client/server architecture, with software installed on
both a central processing server and on each Interaction Center client. Interactive
Intelligence has also created three specialized versions of the Interaction Center
www.syngress.com
46 Chapter 2 • New World Technologies
platform: Customer Interaction Center (CIC), Enterprise Interaction Center
(EIC), and Service Interaction Center (SIC).