Exploring IP Telephony Applications
Legacy PBX and similar systems have set a very high benchmark for reliability, scalability,
and service. In order for IP telephony to become a viable solution and to
either eliminate and/or compete with these systems, the same levels of service and
available features must be achieved. Cisco and other vendors, such as Interactive
Intelligence, Latitude Communications, and Intelligent Telemanagement Solutions,
are developing a number of applications to meet this challenge.The sections that
follow discuss a number of these applications and their features and benefits.