Introducing Cisco’s IP Telephony Applications
Cisco and other vendors have developed software solutions to further enhance
their IP telephony solutions. Along with the opportunities they are fostering, of
course, come new and difficult challenges.When we think about Cisco Systems,
the first thing that comes to mind is probably not the role of a software vendor,
but the world leader in networking hardware. IP telephony applications allow
Cisco to augment their IP telephony hardware with features and services to make
IP telephony an even more viable solution for Cisco’s customers. In the following
sections, we’ll describe Cisco’s WebAttendant, IP SoftPhone, Internet
Communications Software (ICS), Interactive Voice Response (IVR), and
AutoAttendant services.