Network Applications Manager

Network Applications Manager
Network Applications Manager (NAM) is the software solution that gives organizations
the ability to utilize all the other ICS components we have just discussed.
It provides a hierarchical structure providing a range of services from very simple
to very complex. NAM has a long list of benefits and features, including ACD,
CTI, IVR, customer relationship management (CRM),Web collaboration, e-mail
response management, and call management. Consult Cisco’s Web site for the
most current information on NAM as well as other IP telephony applications.