Linking Communications
with Unified Messaging
Unified messaging is both one of the goals and benefits of a truly converged network.
It links an end-user’s voice-mail, e-mail, and fax solutions so they are
essentially one entity.With IP telephony, a user could listen to his e-mail, review
his voice-mail via software on his PC, review e-mail or listen to voice messages
on an IP telephone. Cisco, as well as other vendors, have, and are, developing software
applications to utilize unified messaging.We will discuss some of these solutions
in the sections to come.