Troubleshooting SoftPhone Issues
As good as the phone is, it’s only as reliable as the computer it’s installed on. It is
a software application with special needs, and problems do happen just like with
any other application. Softphone, of course, depends upon the presence of
CallManager to do its job, and as a result, most problems will arise in regards to
how Softphone makes its connection to CallManager. Figure 10.18 shows the
telephony settings required for Softphone to make a successful connection to
CallManager.
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